Shipping policy
1. DELIVERY
All our shipments throughout the world by FEDEX will be delivered against signature within 24H to 72H depending on the geographical area.
Shipping costs are :
- 9€ for France
- 19€ for Europe
- 59€ for the rest of the world
Customs duties and taxes are included in the final sales price for shipments outside the European Union.
Orders are dispatched the same day if placed before 1pm (excluding Saturdays, Sundays and public holidays).
Orders placed on weekends are dispatched on the following Monday.
If you choose Colissimo delivery, parcels will be handed over to the post office the next day and delivered by hand or directly to your letterbox within 48 hours.
For all returns, please contact our customer service department, specifying the purpose of the return (refund or exchange):
By telephone (cost of a local call):
From France: 01 75 57 93 90
From abroad: +33 (0) 1 75 57 93 90
By email: info@march-lab.com
By post (with acknowledgement of receipt):
MARCH LA.B Europe
50 Rue Charlot
75003 PARIS
France
You have 14 days from delivery of your order to return your product(s) to us for exchange or reimbursement without penalty, with the exception of return shipping costs. Items returned incomplete, damaged, scratched, soiled or damaged by the customer will not be accepted. In addition, only items returned in their original packaging will be accepted. Consequently, returns of damaged boxes will be refused.
When an order is placed, the customer is given an order tracking number. This number enables the Customer to access information on the progress of the delivery of the order via the website of the carrier designated by the Vendor, in the space reserved for tracking packages. The address of the carrier's website is indicated to the Customer in the order confirmation e-mail. The Customer may also contact Customer Service for any questions relating to order tracking.
2. TERMS OF DELIVERY
The transport of ordered products is entrusted by the Vendor to various carriers. The Customer must sign the delivery note given to him by the carrier at the time of delivery. In the event that it is impossible to deliver the order to the Customer (absence of the Customer, incorrect or untraceable address, failure by the Customer to provide the necessary access codes, impossible access to the place of delivery, etc.), the carrier will leave a notice with the Customer indicating that it has attempted to deliver the parcel, as well as the procedure to be followed to recover the parcel. In most cases, carriers will try again 2 or 3 times to deliver the parcel to the delivery address indicated and/or indicate the nearest drop-off point to the delivery address where the parcel can be collected. If the order still cannot be delivered, the parcel is returned to the Seller, who will keep it for 30 days at the customer's disposal. Orders may be delivered in instalments if, for example (but not exhaustively), certain products are unavailable. In this case, the Vendor will inform the Customer by e-mail to the address provided when the order was placed. The Vendor will propose a new delivery date for the unavailable products to the Customer, who will be free to accept it or not. The Vendor will bear the additional shipping costs, which will not be invoiced to the Customer. Should the Customer refuse to accept the new delivery date, the Vendor will reimburse the Customer for the undelivered products within 7 days of receipt of the Customer's written refusal.
3. INSPECTION OF DELIVERY
Upon delivery, the Customer must check the products and their packaging to verify whether or not the products are damaged. If the products are damaged, the Customer must refuse delivery and the Vendor will refund the full price of the damaged products and the delivery charges within 7 days of receipt and registration of the return of the damaged products by the Vendor.
4. TRANSFER OF RISK
The risk of loss or damage to the products ordered is transferred to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of the products ordered. However, the risks are transferred to the Customer at the time of delivery (on the agreed date) if the Customer, or a third party designated by him, manifestly fails to take the reasonable measures necessary to take physical possession of the products ordered.
5. ORDER TRACKING
When the order is placed, the Customer is given an order tracking number. This number enables the Customer to access information on the progress of the delivery of the order via the website of the carrier designated by the Vendor, in the space reserved for tracking packages. The address of the carrier's website is indicated to the Customer in the order confirmation e-mail. The Customer may also contact Customer Service for any questions relating to order tracking.