Article 5 - Delivery
5.1 - Place of Delivery
The Sales Order can be delivered to any of the territories listed below. If the Customer wishes to have the Sales Order delivered to another territory than the ones listed below, he/she can contact the Customer Service. However, the Vendor will only be able to accommodate such a request if it is technically possible and if the Customer agrees to bear all related costs, which will have been previously indicated by the Vendor.
We offer standard and express deliveries to the following countries:
ZONE 1 : France
ZONE 2 : Europe
ZONE 3 : World
(For orders with delivery outside of Europe, please note that additional fees, regardless of March LA.B, may be applied when entering your country. To display directly the prices before tax on the site you must be connected to your customer area and have as address an address located outside the European Union).
5.2 - Delivery times
From Monday to Friday, orders validated before 1pm (CET) are processed the same day. Orders validated after the above-mentioned times are processed from the 1st working day following the day of the order. Orders validated on Saturdays, Sundays or public holidays in France are processed from Monday or the next working day. The delivery deadlines are expressed in working days and vary according to the destination (working days are the days actually worked in the company, which excludes Saturdays, Sundays and public holidays). Delivery times are to be taken into consideration once the package has left our warehouse. In case of non respect of the delivery time indicated by the Seller when placing the order, the Customer will be able to cancel the order. When the order is cancelled, the Seller shall immediately refund to the Customer, and in any case no later than 7 days after the termination of the contract, any amount paid under the contract. Free deliveries are only for standard deliveries unless otherwise specified on march-lab.com.
ZONE 1 : 9€
ZONE 2 : 19€
ZONE 3 : 59€
5.3 - Terms of delivery
The transport of the ordered products is entrusted by the Vendor to different carriers. The Customer must sign the delivery note given to him by the carrier at the time of delivery. In case of impossibility to deliver the order to the Customer (absence of the Customer, erroneous or untraceable address, non communication by the Customer of the necessary access codes, impossible access to the place of delivery, etc.), the carrier leaves a notice to the Customer indicating that it has tried to deliver the parcel as well as the procedure to follow to recover the parcel. In most cases, the carriers will try again 2 to 3 times to deliver the package to the indicated delivery address and/or indicate the nearest drop-off point to the delivery address where the package can be collected. If the order still cannot be delivered, the package is returned to the Seller who will keep it for 30 days at the disposal of the Customer. Orders may be delivered in installments if, for example (but not limited to), certain products are unavailable. In this case, the Seller will inform the Customer by e-mail to the address provided at the time of placing the order. A new delivery time for the unavailable products will be proposed by the Seller to the Customer who will be free to accept it or not. The Seller shall bear the additional shipping costs which shall not be charged to the Customer. In the event that the Customer refuses to accept the new delivery date, the Vendor shall reimburse the Customer for the undelivered products no later than 7 days following receipt of the Customer's written refusal.
5.4 - Inspection upon delivery
Upon delivery, the Customer must check the products and their packaging to verify whether the products are damaged or not. If the products are damaged, the Customer must refuse the delivery and the Vendor will reimburse the full price of the damaged products as well as the delivery costs within 7 days following the receipt and registration of the return of the damaged products by the Vendor.
5.5 - Transfer of risk
The risk of loss or damage to the products ordered is transferred to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of the products ordered. However, the risks are transferred to the Customer at the time of delivery (on the agreed date) if the Customer, or a third party designated by him, obviously does not take the reasonable measures necessary to take physical possession of the ordered products.
5.6 - Order tracking
At the time of the order, an order tracking number is communicated to the Customer. This number allows the Customer to have access to information on the progress of the delivery of the order via the website of the carrier designated by the Vendor, in the space reserved for tracking packages. The address of the carrier's website is indicated to the Customer in the order confirmation e-mail. The Customer can also contact the Customer Service for any question relating to the follow-up of his order.