DELIVERY AND RETURNS
SHIPPING YOUR PACKAGE
All our shipments worldwide made by FEDEX will be delivered against signature within 24 to 72 hours depending on the geographical area.
Shipping costs are:
- 9€ for France
- 19€ for Europe
- 59€ for the rest of the world
(For orders with delivery outside Europe, it should be noted that additional costs, independently of March LA.B, may be applied during customs clearance at the entrance to your country. To directly display the prices excluding tax on the site, you must that you are connected to your customer area and have as an address an address located outside the European Union.)
The order is dispatched the same day if you order before 1 p.m. (Except Saturday, Sunday and public holidays)
Orders placed over the weekend are shipped the following Monday.
If you choose delivery by Colissimo, the packages will be mailed the next day and delivered by hand or directly to your mailbox within 48 hours.
For any return, please contact our customer service, specifying the purpose of this return (refund or exchange):
By telephone (cost of a local call):
From France: 01 75 57 93 90
From abroad: +33 (0) 1 75 57 93 90
By email: firstname.lastname@example.org
By mail (with acknowledgment of receipt):
MARCH LA.B Europe
50 rue Charlotte
You have a withdrawal period of fourteen days from the delivery of your order to return your product(s) to us for exchange or refund without penalty, with the exception of return costs. On the other hand, items returned incomplete, damaged, scratched, soiled or damaged by the customer will not be taken back. In addition, only items returned in their original packaging will be accepted. Consequently, returns of damaged boxes will be refused.
RETURN FOR EXCHANGE:
The return costs are your responsibility, but the return costs of the exchanged item are the responsibility of MARCH LA.B, within the limit of one exchange.
RETURN FOR REFUND:
In accordance with the Châtel law, you will be fully reimbursed for the amount of the purchase and the "outward" shipping costs, the "return" shipping costs remaining at your expense.
Any refund will be made within a period less than or equal to 30 days after receipt of the products by us and will be made by the method of payment chosen by the buyer from: CB, American Express, check, transfer It will be up to the customer to keep any proof of return, which assumes that the items are returned by registered mail or by any other means giving a certain date to this shipment. Return costs are the responsibility of the buyer, who is free to choose the type of shipment.